Privacy Policy

Last updated: May 2026

AR Building Contractors North East Ltd is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and share personal information when you contact us, submit an enquiry, request a quotation, book an appointment, or use our services.

1. Who we are

AR Building Contractors North East Ltd
Website: www.arbuildingcontractors.co.uk
Email: info@arbuildingcontractors.co.uk

For the purpose of data protection law, AR Building Contractors North East Ltd is the data controller for the personal information we collect and use.

2. What information we collect

We may collect and use the following information:

Your name
Your address or project address
Your email address
Your phone number
Details about your building project
Photographs, plans, drawings or documents you provide
Messages sent to us by email, WhatsApp, Facebook, website forms, Google, social media or other communication channels
Quotation details, appointment details and job records
Payment and invoice information where applicable

3. How we collect your information

We may collect information when you:

Submit an enquiry form
Contact us by phone, email, WhatsApp, Facebook, Google, website or social media
Request a quotation
Book a site visit or appointment
Send us photographs, drawings, plans or project details
Agree for us to carry out work for you

4. Why we use your information

We use your information to:

Respond to your enquiry
Arrange appointments or site visits
Assess your project requirements
Prepare quotations and estimates
Communicate with you about your enquiry, quote or project
Manage customer records
Manage agreed building work
Order materials or arrange subcontractors where required
Prepare invoices and payment records
Meet legal, tax, accounting and insurance requirements
Improve how we manage enquiries and customer service

Our lawful basis for using your information is usually because it is necessary to take steps before entering into a contract, to perform a contract with you, to meet our legal obligations, or for our legitimate business interests in managing enquiries, quotations, customer communication and building projects.

5. Where your information is stored

Your information may be stored securely within our business systems, which may include:

Our website and enquiry form system
Monday.com CRM/project management system
Business email accounts
OneDrive or other cloud storage
WhatsApp, Facebook Messenger or other communication platforms
Accounting, quoting and invoicing software

6. Who we share your information with

We do not sell your personal information.

Where necessary, we may share relevant information with trusted third parties involved in assessing, pricing or delivering your project, including:

Employees and team members
Subcontractors
Suppliers and merchants
Architects
Structural engineers
Building control providers
Planning consultants
Accountants or bookkeepers
Insurers or legal advisers where required

We only share information where it is relevant and necessary for your enquiry, quotation, project, legal obligations or business administration.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary.

Enquiry and quotation records may be kept for business administration, customer service, insurance, legal, accounting and tax purposes.

Where a project goes ahead, records may be kept for longer where required for contracts, warranties, insurance, accounting, dispute handling or legal obligations.

Where information is no longer needed, we will securely delete it or anonymise it where appropriate.

8. Marketing

We will not use your details for unrelated marketing without your consent.

If you choose to receive updates from us, you can opt out at any time by contacting us at:

info@arbuildingcontractors.co.uk

9. Your rights

Under data protection law, you may have the right to:

Request a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Object to how we use your information in certain circumstances
Ask us to restrict how we use your information
Withdraw consent where we rely on consent

To make a request, please contact us at: